Privacy Policy

Our privacy policy tells you about our information practices when you provide personal information to us, whether collected online or offline, or when you visit us online to browse, obtain information, or conduct a transaction. Personal information may include your name, email, mailing and/or business address, phone numbers, or other information that identifies you personally. We do not require you to register or provide personal information to visit our website.

Key aspects of our privacy policy include:

  • We do not sell or rent your personal information to outside parties.
  • We do not market other products or services to you without your consent.
  • We do not use web analysis tools (e.g., cookies) to identify you personally without your express consent.

The following describes the ways we collect information from you and the protections that apply to your information.

Heritagelogistics collects personal information from you and from your transactions with us. We use the information we collect to provide you with certain products and services, and if needed to respond to your inquiries or requests for information. We occasionally collect data about you from financial entities to perform verification services and from commercial sources. We do this, for example, to prepopulate data fields in call centres to facilitate transactions, or to market products to consumers who have agreed to receive such messages.

Privacy Act Rights

The Postal Service follows the privacy requirements of the Privacy Act, which protects your personal information that we maintain in what is called a system of records. A system of records is a file, database, or program from which personal information is retrieved by name or other personal identifiers. In other words, the Privacy Act applies when we use your personal information to know who you are and to interact with you – such as when you provide information requesting a product or service, register on, or submit an inquiry or complaint. The Privacy Act provides comprehensive protection for your personal information. This includes how information is collected, used, disclosed, stored, and discarded. When we collect and maintain personal information from you offline, a Privacy Act notice will be provided. The following is your Privacy Act notice for personal information collected online: Privacy Act notice: Your information will be used to provide you with requested products, services, or information. Collection is authorized by 39 USC 401, 403, & 404. Providing the information is voluntary, but if not provided, we may not process your transaction. We do not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a heritagelogistics auditor; to entities, including law enforcement, as required by law or in legal proceedings; to domestic and international customs relating to outgoing international mail pursuant to federal law and agreements; and to contractors and other entities aiding us to fulfill the service (service providers).  

Information Collected from Emails and Online Forms

many of our programs and websites allow you to send us an email. We will use the information you provide to respond to your inquiry, provide information, or to fill your order for postal products and services in which you have expressed an interest. Remember that email may not necessarily be secure against interception. If your email communication is very sensitive or includes information such as your bank account, charge card, or social security number, you should send it by mail unless the Web site indicates the particular site is secured. Information Collected and stored automatically we automatically collect certain information about your visit. We limit the data collected to meet specific business needs and to fully protect your privacy. We thus may know what path(s) you took on, but we don’t know who you are. Except for authorized law enforcement investigations, we do not use this information to identify you personally without your express consent. We automatically collect and store the following information about your visit:

  • General log information—Internet domain (for example, “” or ““); Internet Protocol (IP) address; operating system; the browser used to access our Web site; the date and time you access our site; and the pages that you visited. Additionally, we collect information that identifies the software acting on your behalf (i.e., your user agent) and the device that you are using if you access the site through a mobile or wireless network. We use the information to help us make more useful to visitors. We use it to learn about how locations on our site are being used, what information is of most and least interest, and to ensure we can interface with the types of technology our visitors use. We also use the information to tell us of any possible site performance problems and to identify, prevent, or mitigate the effects of fraudulent transactions.
  • Referral and statistical information where we have links or ad banners to or from Such data may include aggregate data such as the number of click-throughs that occurred. It may also include specific data, such as whether you are a repeat visitor; whether you visited a page with a banner on it or clicked on an ad banner and then used our site (for instance, to register or make a purchase); the value, date and time of any sale; and the identity of the site which you linked to or from We collect this information to know which links and banners are effective. For example, this allows us to determine which ads may be of most interest and to help us control how many times a specific ad is displayed.

How Data Is Collected – Cookies and Other Web Analysis Tools

we understand that you may have questions about Web technology and information that is collected as you surf or conduct business online. The Postal Service has very strict policies about Web analysis tools. Such tools include what are known as cookies and Web beacons. The Postal Service uses a third-party analytics provider (currently Google Analytics Premium) to analyze data from cookies. The third-party analytics provider does not receive personally identifiable information through these cookies and is prohibited from combining, matching or cross-referencing information with any other information. We have also limited the provider’s ability to see your full IP address (a process known as “IP masking”). The Postal Service strictly limits the types of analysis tools allowed, the data collected, and how long the tools last, in order to best serve your business needs and also safeguard your privacy. The types of Web analysis tools we use are fully explained below and in the attached letter from the Postmaster General.


Cookies may be categorized as session or persistent, which describes the length of time that they stay on your system. Both session and persistent cookies are used on this site. The following are detailed descriptions of how we use these cookies.

Session Cookies

A session cookie is a small piece of textual information that a server places temporarily on your browser during the time your browser is open. The cookies are erased once you close all browsers. We use session cookies in the following manner:

  • Log-on and log-off administration—if you decide to register with our site, so as, for example, to use one of our online services, session cookies help with the log-on and log-off process. The cookies enable us to recognize your log-on ID when you log on so that we do not establish a duplicate registration record for you.
  • Transactions and site usability — we use session cookies to improve how you navigate through and conduct transactions. As examples, session cookies are used to maintain your online session as you browse over several pages; to store and repopulate information so that you do not have to re-enter the same information twice; to enable the postage rate calculator, and to retain your shopping cart information. Session cookies may also be used to collect referral statistics when you click on a link or ad banner to or from